Tell me more about Mayu...
I spent over two years living and working with Mayu artisans in Peru. They are wonderful women who are extremely dedicated to their work. They learned to knit at a very young age and by now, they practically knit with their eyes closed! Mayu artisans are paid a wage that they decide for their work. I buy all of my products up-front so the artisans can be paid upon completion of their work. The knitters have come a very long way since I appeared in their community in 2004. They are now successful at using the internet for e-mail, to order materials, and for banking purposes. Additionally, they have learned the importance of quality control and product presentation, which you will be sure to notice when you buy one of our products. If you want more information, e-mail info@shopmayu.com!
What is an Alpaca and why is its fiber so great?
Alpacas are native to the South American Andean regions of Peru and Bolivia. They are closely related to and resemble llamas. The alpaca we use is among the highest quality fibers available. It is known for its softness, warmth, sheen and durability. And, it is hypo-allergenic and eco-friendly. The fiber wears great and will not pill. Your product will always look like new! Shearing an Alpaca is not harmful to the animal.
Who designs Mayu's Products?
Mayu works in collaboration with a wonderful Chicago designer, Laddhavan Sutana.
Mayu products are all one size fits all to make your shopping experience easier! Most Mayu hoodies and capelets are based on our standard "halfie" shawl (the best staple around) but we've added special details to them such as hoods, collars, ties and/or pockets to make them really unique additions to your wardrobe.
Considering making an order but want to feel the Alpaca first?
No problem! We can send you a small sample free of charge so you can actually feel the fiber. And, you will not have to worry about sending it back. We know it is hard to make a decision without being able to touch a product so this is our way of convincing you!
How do I care for my Mayu purchase?
We suggest dry cleaning Mayu products or washing them in Woolite or Shampoo. If you choose to hand-wash them, lay them FLAT to dry. If at any point they become wrinkled, press them with a steam iron. If you are curious, the Peruvian ladies hand-wash all products with baby shampoo, which leaves them soft and smelling yummy.
Does Mayu accept special orders?
If there is something that you really want made, please contact info@shopmayu.com with your request. Chances are, the product can be knit, however you must be aware that it could take a long time depending on the season! We do encourage you to periodically check the website for newly added colors and stitches. And, sometimes we have a number of items that are not posted on on our site. So, don't hesitate to write and ask!
What is the Mayu return policy?
Unfortunately Mayu can not accept returns at this time. However, if you have a concern with your purchase, do contact Mayu and hopefully we can find a solution. It is our goal to make sure that all customers are happy whether that means an exchange or a future guarantee!
When will I receive my Mayu order?
All orders are processed within 24 hours and they are sent via USPS Priority Mail. So, they should arrive within 3-5 days after the initial order is made. If you need it quicker, just let us know!
Site Credits:
Product and Site Design - Laddhavan Sutana
Photos - Dan Bishop Photography
Model - Amelinda Burich
