Tell me more about Mayu...
I spent over two years living and working with Mayu artisans in Peru. They are wonderful women who are extremely dedicated to their work. They learned to knit at a very young age and by now, they practically knit with their eyes closed! Mayu artisans are paid a wage that they decide for their work. I buy all of my products up-front so the artisans can be paid upon completion of their work. The knitters have come a very long way since I appeared in their community in 2004. They are now successful at using the internet for e-mail, to order materials, and for banking purposes. Additionally, they have learned the importance of quality control and product presentation, which you will be sure to notice when you buy one of our products. To learn the story behind one of our accessories, read more. To see more pictures of the community where our artisans live, click here.

Mayu is a proud member of the Fair Trade Federation which means we provide our artisans with living wages, assure there is no child labor, and make a commitment to sustainable environmental practices.

What is an Alpaca and why is its fiber so great?
Alpacas are native to the South American Andean regions of Peru and Bolivia. They are closely related to and resemble llamas. The alpaca we use is among the highest quality fibers available. It is known for its softness, warmth, sheen and durability. And, it is considered hypo-allergenic and eco-friendly (yes, both the fiber and the way in which the alpacas are raised are less damaging to the environment than competing materials). The fiber wears great and will not pill. Your product will always look like new! Shearing an Alpaca is not harmful to the animal. The alpaca that Mayu uses is native to Peru so our items are 100% Peruvian from start to finish. Through buying local, we hope to help support the alpaca farmers too.

Who designs Mayu's Products?
Mayu works in collaboration with a wonderful Chicago designer, Laddhavan Sutana.

What size should I buy?
Mayu products are all one size fits all to make your shopping experience easier! Most Mayu hoodies and capelets are based on our standard "halfie" shawl (the best staple around) but we've added special details to them such as hoods, collars, ties and/or pockets to make them really unique additions to your wardrobe.

Considering making an order but want to feel the Alpaca first? 
No problem!  We can send you a small sample free of charge so you can actually feel the fiber.  And, you will not have to worry about sending it back.  We know it is hard to make a decision without being able to touch a product so this is our way of convincing you!

How do I care for my Mayu purchase?
We suggest dry cleaning Mayu shawls, wraps, scarves, and hats or washing them in Woolite or Shampoo. If you choose to hand-wash them, lay them FLAT to dry. If at any point they become wrinkled, press them with a steam iron. If you are curious, the Peruvian ladies hand-wash all products with baby shampoo, which leaves them soft and smelling yummy.

Does Mayu provide wedding/bridesmaid gifts?
Yes! Mayu is happy to work with future brides and other wedding party members to create the perfect bridesmaid thank you gifts. We have special pricing available to ensure that your friends and family will receive meaningful, one-of-a-kind Mayu products! Speaking of weddings, Mayu throws make beautfiul gifts! 

Does Mayu accept special orders?
If there is something that you really want made, please contact info@shopmayu.com with your request (additional charges may apply). Chances are, the product can be knit, however you must be aware that it could take a long time depending on the season! We do encourage you to periodically check the website for newly added colors and stitches.  And, sometimes we have a number of items that are not posted on on our site. So, don't hesitate to write and ask!

What is the Mayu return policy?
Our goal is to ensure that all customers are satisfied. We will accept returns of products (excluding sale items) within 7 days of purchase. Customers will be responsible for return shipping costs. We will NOT accept accessories that have been worn, used, snagged or damaged and Mayu reserves the right to reject any returns that we feel fall into this category. Please allow 2 weeks for your payment to be returned, which will arrive in the form of a check.

When will I receive my Mayu order? 
All orders are processed within 24 hours and they are sent via USPS Priority Mail. So, they should arrive within 3-5 days after the initial order is made. If you need it quicker, just let us know!

Are there any work opportunities with Mayu?
Mayu is looking for a Chicago based intern to help us on a "virtual basis". The position is very flexible and would require probably one day per week.  We would like somebody with strong organizational, communication and sales skills. Also, somebody who is comfortable with simple graphic design. Unfortunately, we can't pay this position, however we could definitely hook you up with some Mayu products as compensastion! Email info@shopmayu.com if you are interested. This is a great opportunity for somebody interested in fashion, fair-trade and social justice.

Site Credits:
Product and Site Design - Laddhavan Sutana
Photos - Dan Bishop Photography & Jessica Kaminski
Model - Amelinda Burich & Elizabeth Bolin
Hair & Makeup - BLovely Salon

To learn more, visit About Us or to SHOP NOW, click here.